PASS GUARANTEED QUIZ 2025 ITIL ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT: LATEST EXAM ITIL 4 SPECIALIST: CREATE, DELIVER AND SUPPORTEXAM OVERVIEWS

Pass Guaranteed Quiz 2025 ITIL ITIL-4-Specialist-Create-Deliver-and-Support: Latest Exam ITIL 4 Specialist: Create, Deliver and SupportExam Overviews

Pass Guaranteed Quiz 2025 ITIL ITIL-4-Specialist-Create-Deliver-and-Support: Latest Exam ITIL 4 Specialist: Create, Deliver and SupportExam Overviews

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The simulation of the actual ITIL-4-Specialist-Create-Deliver-and-Support test helps you feel the real ITIL-4-Specialist-Create-Deliver-and-Support exam scenario, so you don't face anxiety while giving the final examination. You can even access your last test results, which help to realize your mistakes and try to avoid them while taking the ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support) certification test.

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.
Topic 2
  • Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.
Topic 3
  • ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
Topic 4
  • Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.
Topic 5
  • Continuous Improvement: This section of the exam measures the skills of Process Improvement Analysts and covers leveraging feedback and data to enhance services, processes, and practices. It supports the ITIL framework’s emphasis on ongoing service enhancement and operational maturity.
Topic 6
  • Service Automation and Technology: This section of the exam measures the skills of Automation Engineers and covers the integration of automation and technology in the development, delivery, and support of IT services. It includes understanding how tools and platforms streamline operations and increase efficiency.
Topic 7
  • Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.
Topic 8
  • Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q16-Q21):

NEW QUESTION # 16
An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?

  • A. Insourcing
  • B. Onshoring
  • C. Nearshoring
  • D. Offshoring

Answer: C

Explanation:
Nearshoringinvolves sourcing services from a supplier in anearby countrywithsimilar working hours, facilitating easier communication and collaboration.


NEW QUESTION # 17
A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?

  • A. Customer demand for personalized products
  • B. Organization-specific requirements for service functionality
  • C. Commoditization of service components
  • D. Service components lacking mass-market adoption

Answer: C

Explanation:
This situation is an example of commoditization of service components (A). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 3.2.1) states: "Commoditization occurs when services or components, once custom-built, become standardized and available off-the-shelf, reducing the need for internal development." The shift from custom to commercial software reflects this trend, aligning with value stream efficiency. Option B applies to custom needs; option C relates to customer preferences; and option D contradicts the scenario. The guide adds: "Commoditization supports cost reduction and scalability." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.2.1 - Commoditization of Services.


NEW QUESTION # 18
An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays.
Which is the BEST action this team can take to address leadership's concern?

  • A. Compare the map to actual activities
  • B. Automate repeatable work activities
  • C. Determine where work is sitting in queues
  • D. Introduce additional sources of demand

Answer: A

Explanation:
Comparing the map to actual activitiesensures the value stream reflects reality, helping identify gaps, hidden delays, and inefficiencies that must be addressed to truly reduce incident resolution times.


NEW QUESTION # 19
Users have specific product-related questions and want to provide product feedback.
What is the best way to enable two-way communication between these users and the organization's product team?

  • A. Self-service portals
  • B. Social media
  • C. Event surveys
  • D. Topic-based forums

Answer: D

Explanation:
Topic-based forumsenable structuredtwo-way communicationbetween users and the product team, allowing users to ask questions and provide feedback directly.


NEW QUESTION # 20
A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers.
Which model is this an example of?

  • A. Single provider
  • B. Service guardian
  • C. Retained service integration
  • D. Service integration as a service

Answer: D

Explanation:
This is an example of service integration as a service (D). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 3.1.4) defines this model as: "A service integration approach where a third party coordinates and manages services, including supplier relationships and integration, on behalf of the organization." This matches the scenario where the provider handles supplier management and service coordination. Option A (retained service integration) involves internal retention; option B (single provider) implies full delivery; and option C (service guardian) is not a recognized ITIL model. The guide further notes:
"This model enhances value streams by ensuring seamless service delivery across multiple parties." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.1.4 - Service Integration Models.


NEW QUESTION # 21
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